:root{font-family:Inter,system-ui,sans-serif;color:#18221f;background:#f1f4f1;--green:#174f3b;--lime:#d9ef6f;--line:#dbe3dc;--muted:#6a7571}*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0}button,input,textarea,select{font:inherit}.login-view{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#103d2d,#1d654a)}.login-card{width:min(420px,calc(100% - 32px));background:white;border-radius:22px;padding:34px;display:grid;gap:17px;box-shadow:0 24px 70px #071b1466}.login-card h1,.login-card p{margin:0}.login-card p,.muted{color:var(--muted)}label{display:grid;gap:6px;font-size:13px;font-weight:700}input,textarea,select{border:1px solid var(--line);border-radius:10px;padding:11px 12px}.primary,.secondary,.ghost{border:0;border-radius:10px;padding:11px 16px;font-weight:800;cursor:pointer}.primary{background:var(--lime);color:#173225}.secondary{background:var(--green);color:white}.ghost{background:#ffffff1a;color:white}.eyebrow{color:var(--lime);font-size:12px;letter-spacing:.14em;font-weight:800}.eyebrow.dark{color:var(--green)}header{background:var(--green);color:white;padding:22px max(24px,calc((100vw - 1380px)/2));display:flex;justify-content:space-between;align-items:center}header h1{margin:4px 0 0}.user{display:flex;gap:14px;align-items:center}main{max-width:1380px;margin:auto;padding:20px}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:16px}.stats article{background:white;border:1px solid var(--line);border-radius:14px;padding:15px}.stats span{color:var(--muted)}.stats strong{display:block;font-size:27px}.workspace{height:calc(100vh - 205px);min-height:600px;display:grid;grid-template-columns:400px 1fr;background:white;border:1px solid var(--line);border-radius:17px;overflow:hidden}aside{border-right:1px solid var(--line);overflow:auto}.toolbar{position:sticky;top:0;z-index:2;background:white;padding:12px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr 130px;gap:8px}.ticket{width:100%;border:0;border-bottom:1px solid var(--line);background:white;text-align:left;padding:15px;cursor:pointer}.ticket:hover,.ticket.selected{background:#f5fae5}.top,.heading{display:flex;justify-content:space-between;gap:15px}.ticket h3{margin:7px 0}.ticket p{margin:5px 0;color:var(--muted)}.ticket small{color:#89928e}.badge{font-size:11px;border-radius:999px;padding:5px 8px;background:#edf0ee;white-space:nowrap}.large{font-size:13px;height:max-content}.s-new{background:#fff0bf}.s-open,.s-in_progress{background:#dceaff}.s-waiting_user{background:#f2e4ff}.s-resolved,.s-closed{background:#dff1e3}.panel{padding:24px;display:flex;flex-direction:column;min-width:0}.panel.empty{display:grid;place-items:center;text-align:center;color:var(--muted)}.heading h2{margin:5px 0}.heading p{margin:0;color:var(--muted)}.actions{display:grid;grid-template-columns:180px 1fr auto;gap:10px;align-items:end;padding:15px 0;border-bottom:1px solid var(--line)}.timeline{flex:1;overflow:auto;padding:18px 4px;display:flex;flex-direction:column;gap:12px}.message{max-width:78%;padding:12px 14px;border-radius:14px;background:#eef2ef}.message.operator{align-self:flex-end;background:#eaf4bc}.message>div{display:flex;justify-content:space-between;gap:20px}.message time{font-size:11px;color:var(--muted)}.message p{white-space:pre-wrap;margin:8px 0 0;line-height:1.45}.reply{display:grid;grid-template-columns:1fr auto;gap:10px;border-top:1px solid var(--line);padding-top:14px}.reply textarea{min-height:75px}.pad{padding:16px}.toast{position:fixed;right:20px;bottom:20px;background:#173d30;color:white;padding:12px 18px;border-radius:10px;opacity:0;transform:translateY(15px);transition:.2s}.toast.show{opacity:1;transform:none}@media(max-width:850px){.workspace{grid-template-columns:1fr;height:auto}.panel{min-height:650px}aside{max-height:420px;border-right:0}.actions,.reply{grid-template-columns:1fr}}
@media(max-height:900px){body{overflow-y:auto}.workspace{height:auto}.workspace>.panel{min-height:600px}}
.toast{z-index:1000;font-weight:800;box-shadow:0 10px 30px #071b1440}